Frequently Asked Questions
Everything you need to know about your Buki shopping experience.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored to oversized fits, we recommend comparing these measurements against a similar garment you already own.
What is Buki's return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and include all original tags and packaging to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days. Tracking details are emailed immediately upon dispatch.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically produced?
Sustainability and ethics are at the core of Buki. We partner exclusively with factories that guarantee fair wages and safe working conditions, and we prioritize the use of organic and recycled fabrics.
How should I care for my Buki clothing?
To ensure longevity, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and air drying is the best way to maintain fabric integrity and color.